Subsidence Consultant

This role involves managing subsidence claims for domestic and commercial properties, providing expert guidance, assessment, and resolution of claims, while working remotely and supporting policyholders through technical expertise and communication skills.

Location: Remote

Responsibilities

• Managing a varied caseload of domestic and commercial subsidence claims, ensuring all service level agreements are consistently met.
• Assessing, validating, settling or declining claims within your delegated authority, always applying sound technical reasoning and insurance liability principles.
• Diagnosing structural defects and the causes of damage using information gathered by surveyors, suppliers and other specialists.

Requirements

• A recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one. Relevant experience will also be considered.
• Strong technical knowledge of structural defects and subsidence-related issues.
• The ability to diagnose building damage remotely using supplied evidence.
• Experience within the insurance industry and a solid understanding of liability considerations.
• Confident negotiation and influencing skills, with the ability to gain agreement from multiple stakeholders.
• A problem-solving mindset, able to evaluate complex information and make sound decisions.
• Excellent interpersonal and communication skills.
• Strong organisational and time-management abilities, with the capacity to prioritise effectively.
• High attention to detail and a commitment to delivering quality outcomes.
• A flexible, self-motivated approach and the ability to work independently.

Benefits

• Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
• Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
• Financial Health: Pension matching contribution model (Employee 5%, Employer 5%), My Choices at Davies (High Street discounts, Financial wellbeing hub), Refer a Friend, Cycle to Work Scheme, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
• Mental, Physical & Emotional Wellbeing: Wellbeing centre, Discounts with retailers, EAP confidential helpline, 25 days holiday (increases with tenure), Flexible working, Dress for your day, Inclusive employment policies, Flexible benefits including holiday purchase.