Support Analyst - Microsoft Dynamics 365 Business Central

Support and troubleshoot Microsoft Dynamics 365 Business Central for utility and government clients, providing functional support, training, and issue resolution.

Location: Remote (US)

Responsibilities

• Provide functional support for Dynamics 365 Business Central users across modules (General Ledger, Accounts Payable, Accounts Receivable, Inventory, Purchasing, Sales)
• Troubleshoot and resolve issues including system errors, data discrepancies, user access problems, and integration failures, and document resolutions in Jira
• Manage customer onboarding to support services when new customers transition from implementation to ongoing support
• Escalate complex issues to vendor support as appropriate, tracking to resolution
• Document support activities, solutions, and maintain user guides and knowledge base articles
• Deliver end-user training within the scope of support (e.g., webinars, how-to guides)
• Stay current on Business Central release waves, updates, and new functionality

Requirements

• Bachelor’s degree in business, Accounting, Information Systems, or a related field
• 3+ years of experience supporting Dynamics 365 Business Central in a functional or technical support capacity
• 3+ years of experience supporting different Business Central modules (Financials, Purchasing, Inventory, Project, Fixed Asset, Service Management)
• 3+ years of experience troubleshooting data discrepancies, reporting issues, permissions, and workflow failures
• 1+ years of experience with Business Central administration (user setup, permission sets, environments, extensions)
• 1+ years of experience creating training material, articles, AI training for Dynamics BC support
• 1+ years of experience working with AI in a support/development environment
• 1+ years of experience using ticketing systems and SLA-driven support environments