Support Technician Level 1 2

Magic Memories is a global leader in capturing and delivering cherished memories at tourist attractions, combining technology with guest service to create personalized photo and video experiences.

Location: Remote (US)

Salary: $24–$26/hr

Responsibilities

• Provide Level 1 and 2 technical support for internal users and external partners on hardware, software, and network systems, including specialized photo capture and retail solutions.
• Troubleshoot and resolve technical issues received via phone, email, or ticketing system, escalating complex problems as needed.
• Assist in the full lifecycle of new products and systems, from testing and configuration to deployment and installation at partner sites.
• Ensure optimal on-site system uptime and performance through proactive monitoring, routine maintenance, and troubleshooting.
• Work from home with availability to travel to partner locations.
• Provide remote and on-site support as required.
• Create and maintain comprehensive support documentation and ensure adherence to security protocols.

Requirements

• 0-2 years of experience in a technical support or IT helpdesk role.
• Basic understanding of computer hardware, Windows OS, and networking.
• Ability to learn new technologies quickly and follow documented procedures.

Benefits

• Be part of a fun, innovative, and global company.
• Opportunities for growth in a dynamic industry.
• Work with cutting-edge technology in tourism & entertainment.
• Supportive team environment and impactful work.
• Competitive wages and incentives.

Additional Information

• Full Time, Non-Exempt.
• Compensation: $24 - 26/hr.
• Join a retail team capturing moments at attractions, creating storytelling products for sale.
• Over 20 years of growth and opportunity in the industry.