System Administrator - NEC Housing

We’re seeking a System Administrator to support NEC Housing's innovative social housing management systems. The role involves ensuring system reliability, customer support, and continuous improvement within a dedicated team.

Location: Remote or Hybrid (subject to location)

Responsibilities

• Provide responsive customer support via phone, email, and other channels.
• Manage and maintain strong relationships with assigned customer accounts.
• Accurately record all customer interactions, investigations, and resolutions.
• Monitor system dashboards and security alerts, taking prompt action when needed.
• Recreate and troubleshoot reported issues using internal guides and best practices.
• Collaborate with internal teams to resolve complex technical problems.
• Assist with application roll-outs and updates to ensure smooth implementation.
• Identify and resolve system errors to maintain optimal performance.
• Support configuration change projects and ensure accurate implementation.
• Apply release scripts and perform testing to validate configuration changes.
• Complete routine administrative tasks to support daily operations.
• Manage communications through shared mailboxes efficiently.
• Maintain up-to-date technical and procedural documentation.
• Provide out-of-hours support when required to ensure service continuity.

Requirements

• Proven experience with NEC Housing systems from a technical perspective.
• Strong background in Customer Service.
• Experience in maintaining accurate documentation.
• Hands on experience with housing management software configuration.
• Expertise in troubleshooting and resolving Housing System errors.

Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
• 25 days paid holiday with the option to buy/sell (FTE).
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
• A Group Pension Plan with employer contributions up to 8.5%.
• Flexible benefits to suit individual needs.
• Free access to LinkedIn Learning with over 15,000 courses.

Additional Information

• Candidates must demonstrate a pre-existing right to work and travel within the UK.
• All offers are subject to vetting, references, and occupational health checks.
• A DBS check may be required depending on the role.