System Administrator (USA Based) - N.A. Service Delivery Group

A System Administrator responsible for managing, maintaining, and supporting systems for driver identification and information solutions for US customers, primarily in the North American Service Delivery group.

Location: Contiguous USA (VA, NC, SC, NY, WI preferred but not essential)

Responsibilities

• Install, configure and virtualize server hardware.
• Install/configure operating systems, software, network settings.
• Write deployment scripts and manifests to deploy hardware and platforms consistently.
• Develop and implement new solutions based on new customer requirements.
• Pro-actively monitor system performance and ensure the reliability and availability of IT services.
• Tune-up OS and deploy software updates and patches and modify deployment scripts and manifests to ensure configuration complies with security requirements.
• Diagnose and resolve hardware, software, and network issues.
• Respond to system outages and perform necessary repairs.
• Manage user accounts, permissions, and access controls.
• Provide technical support and training to users.
• Implement and maintain backup solutions, including RDBMS replication, recovery and system failover.
• Develop and test disaster recovery plans.
• Configure and maintain network infrastructure, including routers, switches, and firewalls.
• Ensure network security and manage VPNs.
• Monitor and enforce security policies.
• Conduct regular security audits and vulnerability assessments.
• Document system configurations, procedures, and changes.
• Maintain accurate records of IT assets and inventory.
• Work with other IT staff and departments to support projects and initiatives.
• Communicate effectively with stakeholders to understand and address their IT needs.
• Ensure compliance with IT policies, procedures, and regulatory requirements.

Requirements

• Fluency in English (speak, read, write)
• Legally eligible to work in USA
• Able to work outside of standard business hours as required
• Able to travel approximately 2-4 weeks/year on average
• Bachelor’s degree in Computer Science/Engineering (or related field) or equivalent experience
• Knowledge of Active Directory, Virtualization, Basic IT Security principles and protocols, ITIL processes, IT auditing process (asset)
• 5+ years of system administration experience

Benefits

• Health, medical and life insurance benefits
• 401k plan with company matching