Tech Ops - Production Support & Reliability (AWS)

Front-line production support for Braviant's AWS multi-account stack, focusing on monitoring, alert triage, and escalation. Defensive ownership role, not a developer position despite 'Lead' in title.

Location: Colombia

Responsibilities

• Monitor systems and triage alerts
• Execute runbooks and escalate issues to developers
• Manage incident response and SLA in ticketed environment

Requirements

• 3+ years in production support, SRE, NOC, or ops engineering
• Hands-on experience with AWS EC2/ECS, VPC, IAM
• Operational PostgreSQL/RDS management including query reading and basic tuning
• Incident triage across infrastructure and application layers
• Structured incident response knowledge (ITIL, NIST, or similar)
• SLA management in a ticketed environment (Jira or similar)
• Strong written English for escalation and post-incident documentation

Additional Information

• Originally posted on Himalayas