Technical Account Manager

The role involves managing customer relationships, driving product adoption, and expanding sales for PostHog's suite of products. It is suited for a relationship-oriented, technically credible individual with a strategic mindset.

Location: Remote (GMT and GMT+2 timezones)

Responsibilities

• Manage and expand relationships with existing high-value customers.
• Build multi-threaded relationships across different teams and levels within customer organizations.
• Drive multi-product adoption and expansion within accounts.
• Own customer feedback and communicate it to the product team.
• Be highly responsive and act as an extension of the customer's team.
• Partner closely with Customer Success Managers to coordinate account strategies.

Requirements

• Strong relationship-building skills across seniority levels.
• Commercially-minded with a focus on revenue growth and retention.
• Ability to demo and articulate the value of PostHog's products to technical and non-technical audiences.
• Strategic relationship management skills, with a focus on long-term growth.