Technical Customer Success Manager APAC

Aikido is building developer-first security products to reduce real risk without hindering software shipping, focusing on automating security and replacing legacy tools. They are seeking a Customer Success Manager for the APAC region to drive product adoption, customer retention, and support.

Location: Remote (APAC)

Responsibilities

• Engage with 'accounts at risk' to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.

Requirements

• Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
• Tech-savvy, with the ability to debug and investigate technical workflows.
• Strong communication and proactive, with a 'get stuff done' attitude.
• Comfortable working independently and managing multiple priorities.
• Fluent in English.

Benefits

• High-impact position in a fast-growing company.
• Fast growth of responsibility.
• A company that sticks to its values in an open and informal atmosphere.
• Flexibility in working hours.