Technical Customer Success Manager

Customer Success Manager role at PostHog, a remote, globally distributed company focused on product analytics and related products.

Location: Remote (GMT-8 to GMT+2)

Responsibilities

• Building relationships with customers.
• Owning customer feedback and communicating it to the team.
• Investigating technical issues.
• Being responsive to customer inquiries.
• Monitoring product usage and revenue data to ensure customer health.

Requirements

• Technically capable with working knowledge of code.
• Understanding of how product teams work and collaborate.
• Strong customer focus.
• Ability to work at scale with around 40 customers.

Benefits

• Base salary plus bonus for customer retention targets.

Additional Information

• Role is focused on retention, not expansion.
• Customer success involves technical troubleshooting, relationship management, and data monitoring.
• Experience with developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines is a plus.
• Pre-sales or Technical Account Manager experience is a plus.