Technical Customer Success Manager - Networking & Infrastructure

Legrand is seeking a Technical Customer Success Manager for their Data Center Power and Control Division ZPE Systems Team. The role involves supporting enterprise customers with a focus on post-sales deployment, adoption, and long-term success, primarily in a remote US-based position.

Location: Remote (United States)

Salary: $150,000 - $170,000 OTE

Responsibilities

• Own post‑sale technical onboarding, deployment, and enablement
• Lead complex Out‑of‑Band infrastructure deployments end to end
• Act as the long‑term technical advisor driving adoption, reliability, and customer satisfaction
• Deliver training and professional services directly or via partners

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent practical experience
• Minimum 3+ years in solutions engineering, technical pre‑sales, customer success, or similar roles
• Strong foundation in networking concepts (TCP/IP, VLANs, routing, VPNs)
• Experience leading customer‑facing technical conversations
• Ability to manage work across pre‑ and post‑sales phases

Benefits

• Comprehensive health benefits
• Industry‑leading 401(k) match
• Paid maternity and parental leave
• Paid time off, holidays
• Disability coverage
• Bonus opportunities
• Paid volunteer time
• Access to Employee Resource Groups