Trainer I

The Trainer I role is responsible for developing and conducting training programs and auditing tools for Member and Provider Service roles in Centene’s contact centers. It is a fully remote position open to candidates nationwide.

Location: Remote

Salary: $56,200–$101,000/yr

Responsibilities

• Conduct training needs analyses to determine specific training needs for call center staff
• Identify, select, and develop appropriate training programs, including the selection or design of appropriate training aids
• Evaluate effectiveness of training programs, including cost and benefit analyses
• Research, analyze and recommend external training programs
• Maintain records of training activities and employee progress
• Assist in auditing work performed by staff and present findings and recommendations for areas of improvement to management
• Assist with revisions to policy and procedures and/or work process development
• Performs other duties as assigned
• Complies with all policies and standards

Requirements

• Bachelor's degree in related field or equivalent experience
• 2+ years of training experience, preferably in a managed care or healthcare environment

Benefits

• comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules