Triage Medical Assistant

Apex Skin is a dermatology practice committed to providing high-quality dermatology and dermatologic surgery care with a focus on promptness, compassion, and excellence. They value delivering exceptional patient experiences, same-day appointments, and community education.

Location: Remote (OH)

Responsibilities

• Manage high-volume inbound calls throughout the day
• Triage patient needs using appropriate clinical judgment
• Communicate effectively with providers and office teams regarding patient care plans
• Provide patients with pathology results and follow-up instructions
• Schedule appointments, including surgeries and procedures, when additional support is needed
• Process prescription refill requests and send prescriptions as directed
• Verify insurance information and collect patient payments
• Submit and update prior authorizations
• Accurately document patient interactions and create tasks within ModMed EHR for office teams
• Handle calls from patients, providers, hospitals, and other healthcare entities, determining urgency and appropriate resolution
• Perform additional duties and special projects as assigned