Vice President of Operations

The VP of Field Operations for the West Coast of the United States leads practice operations, focusing on strategic relationship-building, team leadership, and implementing best practices to ensure growth, productivity, and operational excellence across specialty dental practices.

Location: Remote (US)

Salary: $150,000–$200,000 USD

Responsibilities

• Develop and execute a quarterly practice visit plan, attend bi-weekly site visits, and lead direct reports to maximize growth and financial performance.
• Build strong relationships with partner and associate doctors, sharing strategic goals and addressing escalated issues.
• Oversee onboarding and off-boarding processes for associates, including growth planning and practice support during transitions.
• Coordinate and resolve payroll issues with relevant teams.
• Mentor and develop Regional Directors of Operations (RDOs) through regular 1:1s and individual development plans.
• Realign and expand the RDO team to drive growth and manage regional budgets.
• Conduct monthly operational reviews with RDOs to create and monitor SMART action plans for EBITDA optimization.
• Prepare quarterly business reviews for senior leadership covering achievements, challenges, and growth strategies.
• Identify and resolve operational inefficiencies, optimize scheduling, and ensure capacity utilization.
• Collaborate on strategic initiatives like recruiting, marketing, practice transitions, procurement, technology, compliance, and FP&A.
• Ensure policy and SOP compliance with the regional team.
• Focus on associate doctor retention and engagement.
• Lead and measure outcomes of strategic initiatives, refining processes.
• Implement best practices for revenue cycle management across PMS systems.
• Develop and present business cases for regional growth opportunities.
• Ensure effective call center and telephone configurations for immediate patient access.
• Communicate KPI practice performance and use Excel and pivot tables for reporting.
• Cascade change management and communication to RDOs and practice administrators.
• Drive new practice openings, relocations, lease renewals, and equipment acquisitions.

Requirements

• Bachelor's degree in business administration, Healthcare Management, or a related field.
• Minimum of 7 years of experience in operations management within healthcare or dental support environments.
• Proven leadership in multi-location management.
• Strong leadership, team development, and mentoring skills.
• Expertise in operational planning, process optimization, and change management.
• Excellent communication and relationship-building skills.
• Data-driven with strong analytical skills for KPI monitoring and reporting.
• Proficiency in Excel, pivot tables, and PowerPoint.
• Familiarity with HRIS systems (e.g., UKG), Smartsheet, and workflow tools.
• Knowledge of call center configurations and telephone routing.

Benefits

• Strong annual performance-based bonus plan.
• BCBS high deductible & PPO medical insurance options.
• VSP vision coverage.
• BCBS PPO dental insurance.
• Complimentary life insurance policy.
• Short-term & long-term disability.
• Pet insurance coverage.
• 401(k) plan.
• HSA / FSA account access.
• Identity theft protection.
• Legal services package.
• Hospital/accident/critical care coverage.
• Paid time off.
• Diverse and inclusive work environment.

Additional Information

• Position base pay range: $150,000–$200,000 USD.
• This is a non-clinical role; clinical staff are employed by the practice entities.
• Equal opportunity employer, committed to diversity.
• Participates in E-Verify for employment authorization verification.
• Supports mobile messaging communication with applicants.