Virtual Customer Service Representative / Remote

Whizz is seeking a Virtual Customer Service Representative to support customers remotely via live video, assisting with inquiries, troubleshooting, and sales to enhance customer experience and support growth.

Location: Remote

Responsibilities

• Support customers through live video connection, guiding and assisting them at the location.
• Help new customers choose bikes, batteries, accessories, and explain features, plans, and pricing.
• Assist with sign-up, account creation, and payments.
• Use sales techniques to convert potential customers into subscribers.
• Support existing customers with subscription questions, payments, and troubleshooting.
• Coordinate service requests and follow-ups with the operations team.
• Address customer concerns and objections to maintain satisfaction.
• Provide clear, friendly communication and coordinate with internal teams via chat and messaging tools.
• Build trust and long-term relationships with the rider community.

Requirements

• Native or fluent French and Arabic
• Fluent English (C1 - C2 level)
• 2+ years of experience in customer support, sales, or call center roles
• Comfortable working on camera and assisting customers via live video
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using CRM systems and productivity tools
• High-speed internet connection, and headset
• Retail experience is a bonus.

Additional Information

• Originally posted on Himalayas