Virtual Customer Service Representative - Remote

Whizz is seeking a Virtual Customer Service Representative to support customers remotely via live video, assisting with inquiries, troubleshooting, and sales to enhance customer experience and satisfaction.

Location: Remote

Responsibilities

• Help customers choose the right bike, battery, accessories, and services
• Explain bike features, subscription plans, and pricing
• Assist customers with signing up, creating accounts, and completing payments
• Use sales techniques to convert potential customers into subscribers
• Support customers with subscription questions, payments, and account issues
• Help customers troubleshoot basic bike or service issues remotely
• Coordinate service requests and follow-ups with the operations team
• Address customer concerns and objections while maintaining a high level of satisfaction
• Provide clear, accurate, and friendly communication to customers
• Coordinate with internal teams via chat and messaging tools to resolve customer requests
• Build trust and long-term relationships with our rider community

Requirements

• Native or fluent Spanish
• Fluent English (C1 - C2 level)
• 2+ years of experience in customer support, sales, or call center roles
• Comfortable working on camera and assisting customers via live video throughout the day
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using CRM systems and productivity tools
• High-speed internet connection, and headset