VP of Operations / Chief Operating Officer

MEDvidi is a fast-growing health technology company delivering virtual care solutions at scale. We operate in a highly regulated healthcare environment where clinical quality, operational rigor, and patient experience are non-negotiable. We are building the leadership team required to scale responsibly, efficiently, and sustainably, and this role is central to that mission.

Location: Remote (US-based)

Salary: $225,000–$250,000/year

Responsibilities

• Own day-to-day operations across clinical operations, patient experience, fulfillment, and internal workflows
• Build and continuously improve scalable operating processes that balance speed, quality, cost, and compliance
• Serve as the integrator across teams, ensuring priorities are aligned and executed
• Establish and run the company operating cadence: KPIs, dashboards, weekly/monthly business reviews, and accountability rhythms
• Build a data-driven operating culture where decisions are guided by leading indicators, not anecdotes
• Act as the CEO’s right-hand operator, translating strategy into clear operating plans, priorities, and execution
• Drive cross-functional alignment, surface risks early, and ensure follow-through on company-wide initiatives
• Partner closely with the CMO and clinical leadership to ensure: clear clinical authority boundaries, safe, compliant, and scalable care delivery, strong alignment between the Professional Corporation and MSO where applicable, operational systems support clinical quality, regulatory compliance, and audit readiness
• Partner with Finance to improve unit economics, margin discipline, and operational efficiency, own the operating plan process: annual planning, quarterly reforecasts, headcount planning, and budget accountability, tie operational performance directly to financial outcomes, ensure company-wide planning and budgeting cycles are delivered on time with clear assumptions and ownership
• Build, improve, and troubleshoot MEDvidi’s operational systems and tooling, partner with Product and Engineering to operationalize AI-enabled workflows and healthcare tools, identify automation opportunities to reduce manual work while maintaining safety, quality, and compliance
• Go deep into operational data and workflows to identify root causes of issues across capacity, throughput, quality, and patient experience, lead structured problem-solving efforts and implement durable fixes, identify and mitigate operational, regulatory, and execution risks before they become material
• Build, lead, and develop high-performing operational teams, hire and manage leaders across operations, CX, and adjacent functions, coach leaders, manage performance, and build a strong leadership bench, establish clear roles, decision rights, escalation paths, and ownership to reduce friction and increase speed

Requirements

• 12–18 years of operations leadership experience
• Prior experience in health tech, virtual care, healthcare services, or other regulated healthcare environments
• Proven track record of scaling operations in a growth-stage company
• Strong financial and operational fluency - you understand unit economics, not just process
• Experience working closely with clinical leadership, providers, and compliance teams

Benefits

• Competitive compensation including base salary ($225,000–$250,000), meaningful equity participation, and a comprehensive benefits package

Additional Information

• This role offers an opportunity to build and own the operational backbone of a growing health tech company.
• High-impact leadership role with direct influence on company trajectory.
• Close partnership with the CEO, executive leadership, and advisors.
• Ability to shape how AI and modern systems are applied to healthcare operations.
• Final compensation will be based on experience and impact.