VP of Strategic Customer Engagement

Striim is a unified data integration and streaming platform used by enterprise companies for real-time analytics, digital transformation, and event monitoring. They are seeking a Vice President of Strategic Customer Engagement to lead post-sales customer success and escalation teams.

Location: Remote (US)

Salary: $280,000–$300,000 USD annually plus commission

Responsibilities

• Lead, scale, and optimize the Technical Account Management organization for customer retention, adoption, expansion, renewal, and upsell.
• Build and lead the new Tiger Team organization, including engagement criteria, escalation workflows, operational processes, staffing, and stabilization frameworks.
• Develop executive-level engagement and escalation strategies to improve customer outcomes and account stability.
• Lead execution during high-priority customer escalations, production recovery, and strategic deployment risks.
• Establish operational boundaries, engagement models, and collaboration protocols among teams.
• Partner with Sales to identify expansion opportunities and support revenue growth.
• Collaborate with Product and Engineering to communicate customer feedback and product opportunities.
• Support beta programs, product rollouts, and customer enablement.
• Establish customer engagement frameworks, success metrics, KPIs, and reporting.
• Drive accountability on customer health, retention, expansion, and satisfaction.
• Build trusted relationships with executive stakeholders and technical leaders.
• Foster a high-collaboration team culture focused on customer outcomes.
• Lead strategic thinking and hands-on execution to navigate complex enterprise environments.
• Build trust and alignment across internal stakeholders and executive teams.
• Operate effectively in a fast-paced, high-growth startup environment.
• Represent the company externally with customers, partners, and industry stakeholders.
• Partner with Alliances to support joint success initiatives.
• Travel extensively for customer sites, partner engagements, and conferences.

Requirements

• 12+ years of leadership experience in enterprise software, cloud, data infrastructure, SaaS, or data modernization.
• Proven success leading customer success, technical account management, or related teams.
• Track record of driving customer retention, expansion, and upsell.
• Strong experience in data modernization, cloud adoption, real-time data streaming, analytics, or AI.
• Experience working with technical enterprise customers in complex or regulated environments.
• Leading complex escalations and operational recovery initiatives.
• Understanding of enterprise deployment models, distributed systems, cloud infrastructure, and real-time data architectures.
• Ability to coordinate cross-functional execution during high-pressure situations.
• Engaging credibly in technical discussions on enterprise architecture, scalability, and deployment challenges.
• Strategic and tactical operation in a startup environment.
• Building, scaling, or transforming customer-facing technical teams.
• Leading effectively in fast-paced, evolving environments.
• High emotional intelligence, executive presence, and interpersonal skills.
• Balancing urgency, accountability, and operational rigor with collaboration.
• Hands-on leadership in solving customer and operational challenges.
• Navigating organizational dynamics professionally and adaptively.
• Strong communication skills for technical and non-technical audiences.
• Commercial mindset aligned with revenue and growth metrics.
• Cross-functional leadership across Sales, Product, Engineering, and Leadership.
• Comfort in lean, non-traditional marketing environments.
• Strong technical depth in enterprise architecture, escalation management, cloud infrastructure, and deployment troubleshooting.
• Experience in fast-paced startup cultures with high visibility.

Benefits

• Competitive salary and pre-IPO stock options.
• Comprehensive health plans (medical, dental, vision).
• Retirement plan (401K).
• Paid Time Off (Vacation, Sick, Holidays).
• Contribute to a collaborative, high-growth culture.