Account Director

The Account Director role at Williams Lea involves managing large-scale legal client engagements, overseeing multiple service contracts, and driving business growth and service excellence. The position requires strategic leadership, financial management, and client relationship skills.

Location: Remote (must be based in the UK) with frequent travel to London

Salary: £75,000 - £80,000 per annum DOE, plus company benefits

Responsibilities

• Maintain governance for management of commercial, contractual, and risk matters.
• Engage with clients to understand their business priorities and offer transformational solutions.
• Be a member of the WL EMEA Legal senior management team, sharing responsibility for development and targets.
• Manage client relationships proactively, exceeding expectations.
• Resolve client issues and communicate significant issues to the Business Director.
• Develop networks among senior decision-makers.
• Develop strategies for business opportunities and communicate them to clients.
• Manage financial performance of client portfolios, including P&L, budgeting, forecasting, and contract negotiations.
• Participate in business expansion proposals and support growth objectives.
• Lead operational involvement in sales and new contract implementation.
• Review operational issues and improve client metrics.
• Manage staffing, resources, and relationships with vendors and support departments.
• Work closely with management and staff at all levels, managing HR matters and succession planning.

Requirements

• At least five years of experience with large-scale legal client engagements.
• Proven track record in delivering business growth in the legal industry.
• Strong operational understanding and strategic decision-making skills.
• Experience in financial management, including P&L, budgeting, and forecasting.
• Leadership skills with the ability to inspire and manage teams.
• Knowledge of the legal sector and client relationship management.
• Ability to develop complex multi-service solutions.
• Commercial acumen and ability to identify new business opportunities.
• Excellent communication, collaboration, and influence skills.

Benefits

• 25 days holiday plus bank holidays.
• Salary sacrifice schemes and retail vouchers.
• Life Assurance.
• Private Medical Insurance.
• Dental Insurance.
• Health Assessments.
• Cycle-to-work scheme.
• Discounted gym memberships.
• Referral Scheme.

Additional Information

• The role is full-time, permanent, with shifts of 37.5 hours per week, Monday to Friday, 9am to 5:30pm.
• The candidate must be based in the UK and willing to travel to London.
• Williams Lea is committed to diversity and equal opportunity.