Account Manager, Small Business

The SMB Account Manager role focuses on driving revenue growth and building long-term partnerships with small to medium-sized businesses (11-200 employees). It involves high-velocity sales, cross-functional collaboration, and strategic account management in a fast-paced environment.

Location: Remote

Salary: $117,500 OTE (60/40 split), uncapped commission

Responsibilities

• Drive revenue growth within SMB portfolio by exceeding Net Dollar Retention targets.
• Partner with Customer Success team to ensure customer adoption, address needs, and identify growth opportunities.
• Minimize churn and maximize retention by delivering value and building relationships.
• Develop understanding of clients' businesses to uncover success opportunities.
• Collaborate with cross-functional teams for seamless customer experience.
• Provide accurate weekly revenue forecasts and maintain CRM hygiene.
• Advocate for PandaDoc, demonstrate product value, and communicate customer feedback to product team.
• Participate in ongoing training to enhance product knowledge and sales skills.

Requirements

• 2-3+ years of success in quota-carrying Account Manager or Account Executive roles, preferably in SaaS.
• Experience with Gong, Slack, Salesforce, SalesLoft, PandaDoc.
• Ability to forecast revenue accurately and exceed sales targets.
• Understanding of SMB market challenges and opportunities.

Benefits

• Company stock or bonuses.
• Medical, dental, vision, disability, life insurance, FSA, 401k.
• 13.34+ hours of paid time off per month, 6 self-care days, birthday PTO, 10 paid holidays.

Additional Information

• Annual OTE of $117,500 with uncapped commissions.
• Application deadline: 7/15/26.
• PandaDoc promotes diversity and is an Equal Opportunity Employer.