Adobe Journey Optimizer Engineer

The Adobe Journey Optimizer (AJO) Engineer role at Valtech involves designing, building, and optimizing customer engagement solutions using Adobe Experience Cloud technologies. It requires collaboration with cross-functional teams to deliver data-driven customer journeys and campaigns.

Location: Canada

Salary: $100,000 - $150,000 CAD annually

Responsibilities

• Design, configure, and deploy customer journeys in Adobe Journey Optimizer (AJO), including event-based and audience-based entry conditions.
• Build and manage multi-channel customer experiences across email, push notifications, SMS, and other supported activation channels.
• Develop reusable content templates, dynamic content blocks, personalization logic, and message fragments.
• Configure journey decisioning, branching logic, wait steps, event triggers, and audience qualification rules.
• Support campaign execution, testing, quality assurance, and production deployments.
• Design and maintain Experience Data Model (XDM) schemas, field groups, identity structures, and data models to support marketing use cases.
• Support customer data onboarding, ingestion, validation, and activation processes within Adobe Experience Platform and Real-Time CDP.
• Configure and troubleshoot customer profiles, identity stitching, segmentation services, and audience activation workflows.
• Partner with data engineering teams to ensure data quality, governance, performance, and scalability.
• Create and optimize customer segments and audiences based on behavioral, transactional, and profile data.
• Leverage personalization capabilities to deliver relevant customer experiences at scale.
• Use SQL and platform reporting tools to validate data quality, investigate issues, and support campaign analysis.
• Analyze journey and campaign performance and recommend continuous improvements.
• Support A/B testing, audience optimization, and personalization strategies.
• Collaborate with architects, marketers, consultants, and client stakeholders to translate business requirements into technical solutions.
• Participate in project discovery sessions, solution design workshops, and implementation planning.
• Document technical designs, data structures, journey logic, and deployment processes.
• Support QA activities, troubleshooting, and production support.
• Contribute to implementation best practices and help establish scalable delivery standards across projects.
• Ensure implementations adhere to data governance, privacy, consent management, and regulatory requirements.
• Support the configuration and maintenance of consent frameworks within Adobe Experience Platform.
• Promote platform best practices, performance optimization, and operational excellence.

Requirements

• 3+ years of experience in Marketing Automation, CRM technology, or Customer Engagement Platforms.
• 2+ years of hands-on experience with Adobe Journey Optimizer (AJO).
• Experience with Adobe Experience Platform (AEP) and/or Adobe Real-Time CDP.
• Strong understanding of customer journey orchestration and lifecycle marketing concepts.
• Experience designing and configuring audience segmentation and activation workflows.
• Knowledge of Experience Data Model (XDM), identity management, customer profiles, and data ingestion processes.
• Experience developing email templates and marketing communications using HTML and CSS.
• Strong SQL skills for data validation, troubleshooting, and audience analysis.
• Understanding of customer data architecture and end-to-end data flows supporting marketing activation.
• Experience working in Agile delivery environments.
• Strong problem-solving, troubleshooting, and communication skills.
• Professional proficiency in English.

Benefits

• Comprehensive insurance plan with options for Gold, Silver, or Bronze modules, including disability coverage.
• Virtual healthcare services and mental health support programs.
• $500 Personal Spending Account for healthcare, gym, transit, supplies, or RRSP contributions.
• Retirement plan with 100% employer match of RRSP contributions up to 4%, with a 24-month vesting period.
• Flexible vacation policy with 5 days during probation and prorated for the rest of the year.
• $30/month personal technology reimbursement.
• Winter holidays closure and flexible scheduling.
• Flexible work hours to support work-life balance.

Additional Information

• This is a full-time position based in Canada.
• Candidates from Ontario and Québec are preferred; fluency in English is required for Québec candidates.
• Application process involves review by Talent Acquisition, with next steps if skills match.
• Applicants should submit a CV highlighting relevant experience.
• Valtech values diversity, inclusion, and accessibility, and encourages candidates with varied backgrounds to apply.