Bilingual Call Centre Associate - Corporate Cards (French and English)

Provides corporate cards sales and service to BMO customers or prospects, advising on strategies and products, and fulfilling sales and service activities.

Location: Remote (Canada)

Salary: $38,500.00 - $71,000.00

Responsibilities

• Provides corporate cards sales and service to BMO customers or prospects.
• Advises customers on corporate card strategies and products that meet their objectives.
• Fulfills sales and service activities for the customer in accordance with approved procedures.
• Identifies and makes referrals to other business groups as needed.
• Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment.
• Provides training and coaching to junior associates as needed.
• Handles customer inquiries professionally and efficiently.
• Probes to understand customer needs and provides advice related to personal banking and credit card strategies.
• Manages transactional outcomes of customer calls or defers to internal groups.
• Escalates complex or unresolved customer situations.
• Performs documentation after calls.
• Maintains knowledge of banking and credit card industries.
• Integrates marketing promotions into customer conversations.
• Maintains confidentiality of customer and bank information.
• Identifies and reports suspicious activity.
• Adheres to regulatory and compliance requirements.
• Completes complex tasks and handles escalations.
• Analyzes issues and determines next steps.

Requirements

• Typically 2–3 years of relevant experience.
• Post-secondary degree in related field or equivalent experience.
• Knowledge of BMO credit card products.
• Knowledge of marketplace trends.
• Good verbal & written communication skills.
• Good organization skills.
• Good collaboration & team skills.
• Good analytical and problem solving skills.
• Fluent in French and English.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives.
• Discretionary bonuses.
• Other perks and rewards.

Additional Information

• Fully virtual, including training.
• Full-time position, 37.5 hours/week.
• Availability Monday to Sunday 7AM-11PM EST.
• Supports clients and team members inside and outside Quebec.
• Salary varies based on factors and may include commission.
• BMO is committed to an inclusive, equitable, and accessible workplace.