Billing System Administrator

8am is seeking a Billing Systems Administrator to manage and optimize core billing platforms like Zuora and Stripe, ensuring seamless revenue operations and system integrations. The role requires experience in subscription billing, automation, and cross-functional collaboration.

Location: United States

Salary: $70,000–$95,000/yr

Responsibilities

• Own the administration and optimization of billing systems (Zuora, Stripe), including product catalogs, pricing, subscriptions, invoicing, payments, and revenue workflows
• Ensure data accuracy and integrity across billing platforms, supporting reconciliations, month-end close, and financial reporting
• Manage system configurations, environments (dev/QA/UAT/prod), and user access to support cross-functional teams (Finance, Ops, Customer Success)
• Design and maintain integrations between billing systems, Salesforce, and internal tools, ensuring reliable and scalable data flows
• Troubleshoot system and integration issues, monitor data syncs, and resolve discrepancies across platforms
• Drive automation and process improvements using tools like Workato to streamline billing operations and the customer lifecycle
• Partner with Engineering, Finance, and Operations to enhance systems, support data migrations, and implement scalable, compliant solutions

Requirements

• 2+ years of hands-on experience administering billing platforms such as Zuora, Stripe, or similar subscription billing systems
• Strong understanding of subscription billing concepts including pricing models, invoicing, payments, and revenue recognition principles
• Experience building and maintaining integrations between billing systems, Salesforce, and custom-built applications
• Hands-on experience with middleware and automation tools such as Workato (or similar platforms like Zapier, Mulesoft, etc.)
• Experience working with APIs, webhooks, and data integration patterns
• Strong business analysis and functional experience, including requirements gathering, solution design, and deployment to end users
• Strong attention to detail and excellent problem-solving skills
• Strong verbal and written communication skills, with the ability to effectively collaborate with both business and technical teams
• Experience supporting financial operations processes such as billing cycles, reconciliations, and reporting
• Bachelor’s degree in computer science, finance, or equivalent work experience
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Benefits

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.