Biometrics Services Support Representative (US Remote)

Support end users of First Advantage Biometrics network by providing Tier 1 technical support and customer service for biometric kiosks, primarily fingerprints and identity document verification.

Location: Remote (US)

Salary: $35K-$44K annually

Responsibilities

• Handle approximately 35-50 inbound phone calls per day.
• Take concise, accurate notes on customer needs and experiences.
• Recommend appropriate fingerprinting or identity services for caller’s requirements.
• Provide Tier 1 (basic) technical support to users of the First Advantage Biometrics kiosks.
• Use provided tools to submit technical support requests to Tier 2 and 3 technical support groups.

Requirements

• US Citizens living in the United States.
• Have lived in the United States for at least 3 of the last 5 years.
• Requires a high school diploma or equivalent.
• At least 1-3 years of experience in customer service, preferably phone-based.
• Strong written/verbal communications skills.
• Ability to work remotely, including secure internet connection and a quiet environment. Equipment will be provided.
• Experience using Zendesk, Salesforce, or another CRM tool a plus.
• Prior technical support experience a plus.
• Flexible schedule.

Benefits

• Equipment will be provided.
• Opportunity to work with advanced technologies.
• Part of a growing company undergoing a technology transformation.

Additional Information

• The salary range for this position is approximately $35K-$44K base annually.
• This range reflects a good faith estimate and offers will be tailored based on experience and skills.
• First Advantage is an equal opportunity employer, supporting diversity and inclusion.