Care Expert - Customer Training

As a Care Expert, you will be the trusted domain advisor for voize's most strategic care group customers, partnering with care leaders to ensure digital transformation in healthcare. You will sit at the intersection of Pflege expertise and digital transformation.

Location: Remote (Germany)

Responsibilities

• Act as the embedded domain expert for 6–10 strategic care group accounts, partnering with their Customer Success Manager to drive rollout success and long-term adoption.
• Run structured Pre-Rollout Analyses and System Reality Checks, lead peer-level conversations, and conduct post-rollout reviews.

Requirements

• Background as Pflegedienstleitung, QM-Beauftragte/r, or in a senior care quality/operations role
• Deep familiarity with QM processes, care documentation standards, and EHR systems (ideally Vivendi/Snap)
• Fluent German and the communication range to navigate a skeptical Pflegedienstleitung, a cautious Geschäftsführung, and an impatient IT admin
• Structured diagnostic thinker: you can determine whether a rollout challenge is rooted in process, system configuration, or change management — and know what to do about each
• Collaborative by nature: you work closely with CSMs, filter signal to Product, and contribute to building the Care Expert playbook as a practice, not just a personal style

Benefits

• 30 vacation days plus your birthday off
• Germany Transport Ticket
• Urban Sports Club
• regular company off-sites
• access to learning platforms such as Blinkist and Audible
• stock options
• flexible working hours