ERP Support Analyst

The role involves supporting ERP system operations, data management, reporting, and system support within a company that emphasizes AI integration and innovation. It is suitable for candidates with experience in enterprise software support and business analysis.

Location: Remote (US)

Salary: $90,000-$120,000/year

Responsibilities

• Supports daily operations of the ERP system by assisting with user account management, password resets, and basic system configuration tasks.
• Assists with data entry, data validation, and data integrity checks across ERP modules including Accounting, CRM, Project Management, and Resource Management.
• Generates standard and ad-hoc reports, dashboards, and data extracts from ERP to support business operations, financial reporting, project tracking, and resource planning needs across departments.
• Provides first-level technical support to end-users, troubleshoots basic system issues, documents problems, and escalates complex issues to senior staff or Third Party support as appropriate.
• Assists with end-user training by conducting training sessions on basic system functionality, creating training documentation, user guides, and quick reference materials to facilitate system adoption.
• Supports system testing activities including test case execution, documentation of test results, and verification of system functionality during upgrades, patches, and implementation of new features.
• Collaborates with Finance, HR, Project Management, and other departments to gather requirements, understand business processes, and assist with translating needs into system workflow improvements.
• Maintains and updates system documentation including process workflows, standard operating procedures, configuration settings, and user access permissions under guidance of senior staff.
• Assists with data migration activities by preparing data files, performing data cleanup, validating imported data, and supporting conversion from legacy systems or external sources.
• Monitors system performance metrics, user activity logs, and data quality indicators. Reports anomalies, errors, or potential issues to management for resolution.
• Supports custom report development and dashboard creation using ERP reporting tools and program AI capabilities to provide actionable insights to stakeholders.
• Assists with system integration tasks by coordinating data exchanges between ERP and other business applications.
• Participates in implementation projects by supporting configuration activities, data preparation, user acceptance testing, and training rollout as directed by project leadership.
• Maintains knowledge of ERP features, updates, and best practices through self-study, training courses, and participation in professional development opportunities.
• Performs quality assurance checks on data entered into the system, ensures compliance with established procedures, and identifies opportunities for process improvement.
• Job may require use of AI or similar digital technology to perform the job function.

Requirements

• Bachelor’s Degree in Information Systems, Business Administration, Computer Science.
• Minimum of five (5) years related experience in enterprise software administration and implementation.
• Knowledge / Experience full lifecycle ERP ownership: configuration, optimization, upgrades, change control, support analysis.
• Experience in ERP systems support or business analysis. Proficient in Excel.
• Excellent communication and coordination skills.
• Willingness to work in evening hours to facilitate communication with teams in the USA.
• Must have Deltek Vantagepoint experience and preferably helpdesk experience.
• Dashboard and reporting experience in Vantagepoint.

Benefits

• A hybrid or fully remote work schedule may be applicable for this role, providing you with the flexibility to achieve work-life balance while excelling in your career.
• Competitive Salary: $90,000-$120,000/year depending on location, education, experience, and certifications.
• Bonus and Incentives: Eligibility for our annual target bonus/incentive program based on company and individual performance and goals.
• Ownership Opportunities: As an employee-owned firm, we offer ownership opportunities to all employees at the associate level and above. This role will allow you to become a shareholder of SSOE.
• Comprehensive Benefits: Health, dental, and vision insurance, life insurance, 401K retirement savings plan (with company matching), professional development and training, generous PTO, and paid holidays.

Additional Information

• The role involves supporting ERP system operations, data management, reporting, and system support within a company that emphasizes AI integration and innovation. It is suitable for candidates with experience in enterprise software support and business analysis.
• The company offers a flexible work environment, growth opportunities, and a supportive culture that values long-term employee retention and professional development.