Citrix NetScaler Engineer

The Citrix NetScaler Engineer will contribute to the design, development, and operational management of Epic EPR solutions, focusing on Load Balancing and Presentation layers, ensuring secure, resilient, and high-performance access for clinical and operational users.

Location: UK

Responsibilities

• Support application delivery and architecture, primarily NetScaler (Citrix ADC), Citrix, and VMware Horizon platforms.
• Ensure stability and performance of Epic access layers.
• Lead resolution of complex incidents and provide escalation guidance.
• Maintain comprehensive documentation for architectures, configurations, and support procedures.
• Ensure compliance with security policies and regulatory requirements.
• Oversee certificate management, integrations, TLS hardening, and secure configurations.
• Support risk assessment and mitigation for external access platforms.
• Contribute to development and update of disaster recovery strategies.
• Lead testing and validation to meet recovery objectives.
• Work with various teams to ensure coordinated service delivery.
• Advise on projects and technical stakeholder access implications.
• Contribute to change governance and execution across platforms.
• Contribute to service enhancements, capacity planning, technology refresh, and tuning.
• Assess emerging technologies to recommend improvements in access, reliability, and clinician experience.

Requirements

• Deep expertise in Load Balancing e.g. NetScaler, Citrix, and VMware Horizon platforms.
• Advanced knowledge of virtualisation, identity management, certificates, and secure platform design.
• Provide technical direction and resolve cross-stack issues.
• Contribute to scalable, secure architectures for Epic presentation layer designs.
• Produce high-quality technical documentation.
• Apply best practices and architectural frameworks.
• Stay current on security standards and threats.
• Align activities with compliance requirements.
• Training on Epic applications available to post holder.