Client Engagement, Insights Manager

The Client Engagement Manager will build and nurture positive client relationships, work closely with customer stakeholders, and provide top-notch service in product knowledge, customer experience, and competitive insights. The role involves managing strategic client portfolios, delivering CX insights, and supporting sales growth.

Location: Remote (US)

Responsibilities

• Build and nurture positive client relationships and work closely with customer stakeholders.
• Manage a portfolio of strategic clients leveraging NPS Prism’s benchmarking CX insights.
• Develop, manage, and grow key client relationships with senior marketers, business leaders, and consumer insights professionals.
• Own the strategic relationship with NPS Prism clients to ensure they realize the full strategic insights and value of the Prism tool.
• Deliver client excellence through new CX industry insights powered by Prism and execute day-to-day delivery.
• Drive prospective client sales discussions and processes in collaboration with Bain Partners.
• Lead multiple strategic client relationships and own all day-to-day aspects of client management.
• Work with the Prism team leadership to set the account strategy, manage strategic account plans, and pursue revenue growth opportunities.
• Create and deliver thought leadership and CX insights to clients, supporting them in socializing and embedding the Prism tool.
• Manage all day-to-day details of client engagements, including contracting, project plans, and coordination with product development and operations teams.
• Answer client questions, resolve issues, and analyze Prism data to drive client answers.
• Monitor and proactively ensure client engagement.
• Support sales strategy and commercialization efforts, including identifying target accounts, facilitating demos, and providing product information to prospective clients.

Requirements

• Bachelor’s degree
• 4+ years of experience in consulting, customer insights, or account management and sales in a data business.
• Experience engaging C–suite members and senior executives of Fortune 1000 companies.
• Successful track record of managing and growing senior client relationships.
• Outstanding client service skills: responsive, proactive, empathetic, and detail-oriented.
• Strong interest in customer experience, loyalty analytics, and strategic marketing.
• Proactive, self-starter, and adaptive in an entrepreneurial environment.
• Strong communication skills, including extensive presentation experience.
• Strong leadership skills and ability to rally and collaborate with teams.
• Outstanding project leadership, coordination, and organizational skills.