Client Experience Specialist

We’re hiring a Client Experience Coordinator to support franchise owners by building relationships, coordinating with internal teams, and delivering impactful solutions. The role involves engaging with franchise owners, supporting marketing, training, and operations initiatives, and growing expertise to provide guidance.

Location: Remote (Chicago Area Preferred)

Responsibilities

• Serve as a trusted point of contact for franchise owners, building strong relationships
• Champion and coordinate requests with internal marketing, training, and operations teams
• Provide responsive, empathetic support and follow-through on client needs
• Contribute to projects such as training programs, marketing reviews, and process improvements
• Deepen your knowledge of our systems and processes to provide more direct guidance over time

Requirements

• Friendly and empathetic with strong people and communication skills
• Natural leader with a drive to grow professionally and personally
• Quick learner, organized, and persistent in getting things done
• 3+ years of Experience collaborating with cross-functional teams (marketing, training, or operations)

Benefits

• 100% remote role (Chicago-area candidates preferred)
• Collaborative, inclusive culture built on respect and growth
• Health, dental, vision insurance + PTO + 401(k) match
• Career development and advancement opportunities
• A team that values working hard, having fun, and celebrating success together