Conversational AI Delivery Manager (Remote, Any Location, BR)

The Conversational AI Delivery Manager oversees the end-to-end delivery of Conversational AI projects, including chatbots and voicebots, ensuring quality, technical standards, and strategic alignment. The role involves managing project objectives, timelines, resources, and stakeholder communication.

Location: Remote (LATAM)

Responsibilities

• Follow the project setup plan, defining clear objectives and strategies
• Assign tasks and responsibilities for Conversational Designers and Conversational AI Engineers, among other profiles
• Supervise and monitor all stages of the project from setup to maintenance, ensuring progress, quality standards, technical requirements, and resolving issues
• Identify and mitigate project risks, developing contingency strategies
• Engage and regularly communicate with relevant project stakeholders
• Collect and document customer requirements and project documentations
• Maintain effective communication with the client to ensure business needs are met. This role is the main responsible for customer facing when related to Conversational AI project production
• Ensure that the project is delivered on time and within client-approved constraints, following the timeline and keeping it updated
• Client-facing meetings such, weekly check-ins, delivery presentations, and retrospectives, capturing and tracking decisions and next steps
• Ensure compliance with internal processes and client SLAs, including documented handoffs, approval flows, and QA checkpoints
• Consolidate and translate client feedback into actionable items for the team, maintaining clarity and consistency
• Present status, tracking project performance and KPIs, delivery health, and future optimization paths
• Support backlog prioritization, helping the team define what gets tackled in each sprint
• Ensure project visibility and stakeholder alignment through reporting, dashboards, and regular updates
• Owns the project roadmap, ensuring long-term planning with clear prioritization based on strategic goals, business impact, and automation targets

Requirements

• Strong leadership and interpersonal skills
• Excellent communication and presentation skills
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum)
• Knowledge of AI technologies, chatbots, voicebots and conversational interfaces
• Experience with client-facing roles
• Ability to work under pressure and meet tight deadlines
• Strong organizational and time management skills
• Proficient in Excel and PowerPoint
• Data-driven mindset
• Fluent in written and spoken English (C1 level minimum)
• A proactive attitude, with a passion for learning and keeping up with the latest industry trends
• Familiarity with project management software (e.g., Jira, Smartsheet)
• Experience in chatbot and voicebot project using Cognigy or LLM tools.