Corporate Travel Consultant (Dedicated) - Remote, USA

This is a dedicated corporate travel consultant role supporting a large, globally recognized technology and software solutions company. The role involves arranging domestic and international travel for business travelers, building client relationships, and providing exceptional customer service.

Location: Remote, USA

Salary: $31.25/hr plus commission/incentive earnings, with on target earnings averaging $65,000 - $81,000 annually

Responsibilities

• Serve as the dedicated travel expert, acting as a seamless extension of the client's team
• Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
• Ensure accurate and timely completion of reservations while meeting travelers' needs
• Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout
• Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements
• Deliver consultative support and exceptional customer service throughout the booking process
• Keeping clients informed about all necessary travel documents and health requirements for their destinations
• Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares
• Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans

Requirements

• 2+ years of recent, prior experience in corporate travel management
• In-depth familiarity with current Sabre GDS (Global Distribution System)
• Previous exposure to quality control processes for travel bookings
• Proficiency in ticketing procedures and scripting, handling complex itinerary changes and exchanges
• Ability to navigate complex itineraries, international fares, and PNRs
• Polished and professional demeanor
• Proficiency in handling multiple urgent tasks simultaneously
• Decision-making skills for resolving travel issues
• Excellent communication skills
• Deep commitment to customer service
• Proficiency in travel booking systems and communication tools
• Strong technical aptitude
• Self-motivated and independent worker

Benefits

• Paid Time Off: up to 15 vacation days, sick days, personal days, holidays
• Travel perks/discounts
• Health & Wellness Programs
• Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including medical, dental, vision, gender-affirming care, fertility care
• Insurance including hospital indemnity, AD&D, critical illness, disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k with partial match
• Tuition Reimbursement
• Employee Share Plan
• Global career opportunities

Additional Information

• Work hours are 9:00 AM to 7:00 PM ET/8:00 AM – 6:00 PM CT, Monday – Friday, 40-hour work week.
• Candidates must have been with the company or current role for 6-12 months and notify their leader prior to applying.
• The role emphasizes diversity, equity, and inclusion initiatives.
• The position is remote, USA.
• The role offers an hourly pay rate of $31.25 plus incentives, with an average annual total compensation of $65,000 - $81,000.