Customer Activation Specialist Interim

Teya is a payment and software service provider based in London, serving small local businesses across Europe. They build easy-to-use, integrated tools to help businesses accept payments and improve performance.

Location: London, UK

Salary: £30,000 per year

Responsibilities

• Support new businesses during onboarding and initial activation, helping them complete setup steps and start using Teya's products successfully.
• Follow up on activation progress and contact businesses at key moments to reduce dropout and promote product adoption.
• Use calls, emails, messaging, and other channels to communicate clearly and professionally with businesses.
• Identify common onboarding or activation blockers and escalate issues when necessary.
• Help improve activation journeys by detecting patterns, sharing feedback, and proposing process improvements.
• Collaborate with internal teams to ensure that information sent to businesses is accurate, timely, and easy to understand.
• Maintain organized records and activity updates in relevant systems.
• Support KPI reporting on activation and team performance, learning to connect daily activities with business results.
• Contribute to testing new ideas, communication approaches, or process changes to enhance business activation.
• Develop a solid understanding of Teya's products, business needs, and operational processes that support customer success.

Requirements

• Experience in a customer-facing role, operations, support, onboarding, commercial support, or activation.
• Good communication skills in Spanish and English, with the ability to explain information clearly and simply.
• Customer orientation and genuine interest in helping businesses succeed.
• Good organizational skills and attention to detail.
• Comfort working with objectives, workflows, and performance metrics.
• Ability to manage routine tasks autonomously, knowing when to seek guidance.
• Proactive attitude and willingness to improve processes when something isn't working well.
• Ability to collaborate with different teams and build positive working relationships.
• Curiosity about data, customer behavior, and factors driving activation and engagement.
• Practical mindset, eagerness to learn, and motivation to develop in a dynamic environment.

Benefits

• Collaborative work environment with support for your development.
• A competitive salary of £30,000 annually.
• Exposure to cross-functional work with operations, product, and customer contact teams.
• Opportunity to develop your career in a growing fintech.
• A role with clear impact on customer experience and business performance.
• Market-specific benefits and policies, shared during the selection process.

Additional Information

• This is a temporary position to cover vacations.
• The role involves working closely with onboarding, customer support, sales, product, operations, and marketing teams.
• Success in this role is measured by smooth onboarding, early identification of activation blockers, clear communication, process improvements, and increased product adoption.