Travel Coordinator

The Travel Coordinator manages inbound communications, facilitates customer onboarding, and supports travel planning in a remote, fast-paced environment. Ideal for organized, communicative individuals who enjoy helping clients with travel arrangements.

Location: Remote (US)

Salary: Starting at $17/hr, depending on skills and experience

Responsibilities

• Manage inbound emails and phone calls in a timely and professional manner.
• Set up new trips for the Travel Planning team to work on.
• Be the friendly, professional first point of contact for clients.
• Inform new and existing clients about services and pricing.
• Assist with administrative tasks such as processing refunds, filing for compensation, and other pre- and post-travel tasks.
• Assist with travel planning tasks including quoting travel insurance, purchasing seat assignments, and issuing tickets.

Requirements

• U.S. Work Authorization. To do this job, you’ll need to be legally authorized to work in the U.S. for any employer, without sponsorship.
• Background check. A clean background check will be required as this role involves handling sensitive client data.
• English proficiency. Native-level written and verbal English is required.
• Reliability. The team will be depending on you to stay on top of and manage the daily flow of client communications.
• Attention to detail. You’ll be managing a lot of information, sometimes under time pressure, so accuracy matters.
• Ability to work under pressure. You’re responsible for ensuring that the relevant information reaches the right person in a timely manner even when there’s a lot going on.
• Humility and teamwork. If you don't know the answer, be willing to ask others on the team for help.
• Calm and collected. You must be able to roll with the punches and maintain a calm demeanor. The client may be stressed and angry; you can't be.
• Technology. You’ll need your own computer (Windows or Mac), reliable high-speed internet and a smartphone (Android or iPhone).
• Workspace. You’ll need access to a quiet work environment to accommodate communication with clients via email and phone.

Benefits

• 15 days of PTO per year, accruing from date of hire.
• Paid Federal holidays.
• Health insurance.
• 3% retirement match.
• Monthly phone and internet stipend.
• Access to exclusive travel industry discounts after 6 months of employment.
• Two company get-togethers each year.

Additional Information

• Attention to detail is very important. Please tell us your favorite airline in your application.