Customer Care Advisor - German and English Speaker - Part-Time

A part-time remote Customer Care Advisor role at Mountain Warehouse, focusing on delivering exceptional customer service in German and English, supporting customers online and in-store.

Location: Remote (UK or Ireland)

Responsibilities

• Provide fast, friendly, and effective support via phone, live chat, and email
• Help customers throughout their journey—from product queries to post-purchase care
• Collaborate with internal teams to provide timely resolutions
• Monitor and report customer trends to improve our service
• Take ownership of your personal development and contribute positively to the team
• Maintain strong performance aligned with KPIs and company values

Requirements

• Fluent in German and English (spoken and written)
• Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
• Clear, confident communicator with excellent written skills
• Comfortable handling challenging conversations with empathy and professionalism
• Familiar with tools like Outlook, Word, Excel, and web browsers
• Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
• Positive, energetic, and proactive with a “can-do” attitude
• Thrive in a fast-paced environment and enjoy working as part of a supportive team

Benefits

• Competitive salary and benefits package
• Fully remote
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme