Finnish Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

Mercier Consultancy MD is seeking a Finnish Speaking Customer Solutions Agent to join their team in Sofia, Bulgaria. The role involves providing customer support to Finnish-speaking clients through various communication channels, resolving inquiries, and contributing to customer experience improvements.

Location: Sofia, Bulgaria

Responsibilities

• Provide outstanding customer support and solutions to Finnish-speaking clients through phone, email, and chat.
• Resolve customer inquiries promptly and effectively to ensure high satisfaction levels.
• Accurately document customer interactions and maintain records using CRM systems.
• Collaborate with internal teams to address complex customer issues and deliver comprehensive solutions.
• Stay informed about company products, services, and policies to provide accurate and up-to-date information.
• Offer feedback and contribute to continuous improvement of customer experience processes.

Requirements

• Provide outstanding customer support and solutions to Finnish-speaking clients through phone, email, and chat.
• Resolve customer inquiries promptly and effectively to ensure high satisfaction levels.
• Accurately document customer interactions and maintain records using CRM systems.
• Collaborate with internal teams to address complex customer issues and deliver comprehensive solutions.
• Stay informed about company products, services, and policies to provide accurate and up-to-date information.
• Offer feedback and contribute to continuous improvement of customer experience processes.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Relocation Package
• Fully Paid Training
• Health Insurance

Additional Information

• Originally posted on Himalayas