Customer Enablement Specialist

The Customer Enablement Specialist at TRACTIAN is responsible for onboarding and in-field execution, managing logistics, leading training sessions, and acting as a central coordinator to ensure customer success and satisfaction.

Location: United States

Salary: Competitive salary with benefits

Responsibilities

• Plan and execute onsite and virtual customer enablement sessions, including installations and follow-up training
• Coordinate all pre-trip logistics such as scheduling, hotel bookings, flights, rental cars, room reservations, and catering
• Prepare safety briefings, tool checklists, installation materials, and customer-facing handouts
• Prepare and administer Tractian Academy materials and customer onboarding programs, ensuring content is organized and feedback is gathered
• Act as a centralized planner for the Customer Success team, aligning internal teams around shared enablement goals
• Collaborate with Marketing to share success stories, best practices, and educational content
• Ensure a consistent, high-quality customer experience from pre-install to post-install phases
• Respond to customer questions, gather feedback, and communicate technical and operational best practices
• Demonstrate successful customer use cases and drive adoption through education and training
• Support the internal Customer Success team by optimizing processes and coordinating enablement efforts across multiple stakeholders

Requirements

• 3+ years of experience in customer success, enablement, field services, or project coordination roles
• Proven project management skills with the ability to handle logistics, timelines, and multiple stakeholders
• Experience working in or with industrial, maintenance, or manufacturing environments
• Excellent communication skills with the ability to explain complex topics clearly and confidently
• Strong organizational skills and attention to detail, especially in planning and logistics
• Comfortable working in a customer-facing role, both onsite and virtually
• Ability to work cross-functionally with internal teams such as Customer Success, Marketing, and Product
• Familiarity with tools like Google Workspace, project management platforms (e.g., Asana, Trello), and customer success platforms
• Self-starter who thrives in fast-paced, high-growth environments
• Willingness to travel up to 25% for onsite enablement sessions

Benefits

• Premium Medical, Dental, and Vision Coverage
• Paid Time Off (PTO): 15 Days
• 401(k) Retirement Plan
• Language Learning Opportunities - Fully funded Portuguese or Spanish courses
• Birthday Time Off - Paid day off during birthday week
• Gympass Membership
• Sports Incentive - Monthly bonus for physical activity participation
• Long-Term Benefit - Fully funded trip after four years of service