Customer Success Advocate

Bask is a telehealth platform focused on empowering entrepreneurs and businesses to launch DTC telemedicine companies with a data-driven, customer-obsessed approach. The company values speed, intuition, ownership, and teamwork, and is seeking a Customer Success professional to enhance customer experience and drive platform adoption.

Location: England, United Kingdom

Salary: Flexible, USD

Responsibilities

• Build strong relationships with customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the needs of their patients.
• Manage all current customer data.
• Analyze customer engagement metrics and communicate value, trends, and opportunities.
• Deliver program demos, provide technical answers, and recommend ways to optimize platform use.
• Work in a fast-paced startup environment, handle small and large tasks, and work on weekends.

Requirements

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
• Experience in e-commerce.
• Experience in the telehealth space.
• Experience with large- to enterprise-sized customer book of business.
• Creative problem solver with a determination to succeed.
• Independent and motivated, with the wisdom to seek help where needed.
• An entrepreneur.
• Highly articulate, effective communicator both verbally and in writing.
• Highly organized, able to manage multiple projects in a fast-paced environment.
• Comfortable collaborating with different teams (product, sales, marketing, etc.).
• Proficient in English.