Customer Success Manager

Mission Inbox helps businesses take control of their email deliverability and bypass Gmail and Outlook limits with an all-in-one platform. They are growing fast and looking for a Customer Success Manager who thrives in a startup environment.

Location: Remote

Salary: $12k–$18k

Responsibilities

• Answer customer questions via chat, email, and calls, ensuring fast and effective resolution.
• Guide customers in adopting and using the platform to maximize email deliverability.
• Manage aspects of client email infrastructure, including DNS setups (SPF, DKIM, DMARC), domain purchasing & management, IP swapping & warm-up strategies.
• Own the onboarding process, ensuring customers reach their "aha!" moment and reduce time to value.
• Implement customer retention strategies by identifying at-risk accounts, understanding pain points, and proactively offering solutions.
• Track customer health metrics and develop playbooks to reduce churn and improve engagement.
• Establish and optimize customer success processes for a seamless, scalable experience.
• Identify opportunities to upsell customers on new features and solutions.
• Educate customers on best practices, industry trends, and strategies to optimize email deliverability.
• Work closely with sales and product teams to ensure a seamless experience for customers.

Requirements

• Startup mindset – thrives in ambiguity, takes initiative, builds processes from scratch.
• Customer-first mentality – enjoys helping customers succeed.
• Technical acumen – understands email infrastructure or can learn quickly (DNS, domains, IPs).
• Retention & growth focused – knows how to keep customers engaged and prevent churn.
• Excellent communication skills – can explain technical concepts clearly.
• Ownership & accountability – proactive in solving problems.

Benefits

• Performance-based growth – compensation evolves based on impact.
• Fully remote & high-ownership culture.
• Opportunities to learn, build, and innovate.
• Culture of excellence & accountability.

Additional Information

• First 60 days are crucial for integration and proving potential.
• Environment values merit, impact, ownership, and innovation.