Technical Support Specialist for B2B with English

Ventrata is an enterprise ticketing platform for attractions, tours, and activities, providing online booking, resource management, hardware integrations, and 24/7 support. They are looking for a B2B Technical Support Specialist to assist clients with technical issues and onboarding.

Location: Remote (Nigeria or Morocco)

Responsibilities

• Actively improve the customer experience
• Work with clients and their employees to identify problems and advise on the solution
• Recreate, troubleshoot and independently investigate reported issues
• Collaborate with development teams, identify errors and report bugs via internal helpdesk
• Master the support channels: Ventrata Chat, Slack and Helpdesk
• Help with client onboarding and uploading data to systems
• Supporting internal teams with tasks beyond the job description

Requirements

• Looking for a huge challenge
• Interest in technology, systems, software, and hardware, fast learner
• Open-minded, seeking feedback and improvement
• Take pride in work
• Desire to grow with the company
• Excellent communication and interpersonal skills
• B2 English mandatory
• German / Spanish / Italian is a plus
• Analytical mind and problem-solving attitude
• Ability to describe and document issues effectively
• Attention to detail
• Ability to work independently and as part of a team
• Willingness to work 24/7 shifts
• Based in Nigeria or Morocco

Benefits

• Remote work or use of offices in Brno or Lisbon
• Higher compensation during national holidays
• Performance-based contributions and extra hours reflected in pay
• 24 days paid vacation
• Remote setup hardware contribution
• Fast-paced startup environment with autonomy and creativity
• Occasional team retreats and workations in various countries
• International and motivated team