Customer Support Manager

We are seeking a Customer Support Manager to deliver top-notch customer support, enhance customer experience, and support organic growth while maintaining department profitability and efficiency.

Location: Remote

Responsibilities

• Enhance the customer experience, engage customers, and support organic growth
• Take responsibility for consumer complaints and see them through to completion
• Establish a clear mission and implement techniques geared towards achieving it
• Maintain thorough records and record interactions with customers
• Keep abreast of market developments and employ best practices as necessary
• Utilise assets and manage resources to meet both qualitative and quantitative goals
• Keep a clean workflow in accordance with priorities
• Work with potential clients for Canadian Grants application submission process (CDAP)

Requirements

• Experience in providing support for customer service
• Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
• Excellent understanding of management techniques
• Proficiency in English
• Knowledge of customer service tools, databases, and software at a working level
• Ability to lead and strategize
• Well-developed client-facing and communication abilities
• Advanced multitasking and troubleshooting abilities
• Available to work as per EST time 9:00am - 5:30pm which is 6:30pm to 3:30am IST
• Flexible hours

Benefits

• Friendly Environment
• Guaranteed Growth