Deal Desk Associate

SmarterDx, a part of Smarter Technologies, develops clinical AI to improve healthcare revenue management, connecting clinical care with payment systems. The company was founded by physicians in 2020 and aims to optimize healthcare operations for better patient and provider outcomes.

Location: Remote (US)

Salary: $75K to $85K base + benefits

Responsibilities

• Serve as the central point of contact for Go-To-Market teams on customer contract types, non-standard pricing requests, product configurations, and RFP responses.
• Support deal governance by coordinating review of complex or non-standard deals across Sales, Finance, Legal, and Commercial Strategy.
• Build and maintain pricing and deal models to support new business, renewals, upsells, and strategic opportunities.
• Maintain pricing rules, product catalogs, discount matrices, and approval workflows within the CRM (e.g., Salesforce) and related CPQ tools.
• Coordinate and support end-to-end RFP responses, including requirements analysis, data collection, pricing inputs, and submission readiness.
• Partner with Sales, Product, Legal, and Finance to ensure responses are accurate, compliant, and differentiated.
• Maintain RFP content libraries, standard pricing assumptions, and reusable response artifacts to improve speed and consistency over time.
• Oversee contract generation for net-new and existing customer upsell agreements, ensuring accurate reflection of approved commercial terms.
• Partner closely with Legal to manage the contract lifecycle within the CLM system (e.g., Ironclad), including version control, approvals, and repository hygiene.
• Take first pass review of redlines on behalf of commercial and legal teams.
• Facilitate contract execution through the CLM platform, track signature status, and ensure fully executed agreements are distributed to internal and external stakeholders.
• Maintain a clean, searchable archive of executed contracts, approvals, and supporting documentation to support audit readiness and compliance requirements.

Requirements

• 0–2+ years of experience in a high-growth environment, preferably within Sales Operations, Commercial Strategy, Finance, Deal Desk, or a similarly analytical business function.
• Working knowledge of a major CRM platform (e.g., Salesforce), including opportunity management, approvals, and reporting.
• Strong analytical skills with advanced proficiency in Microsoft Excel or Google Sheets; ability to build pricing models, analyze margins, and assess deal economics.
• Experience tracking and owning contract lifecycle or deal desk KPIs (e.g., speed to execution, approval cycle time) within CRM and/or CLM systems.
• Exceptional attention to detail with zero tolerance for errors in legal, financial, or customer-facing documentation.
• Strong written and verbal communication skills, with the ability to balance sales urgency against compliance, risk, and governance requirements.
• Comfort operating in ambiguity with a proactive, structured, problem-solving mindset.

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
• Remote-First Team – Work from anywhere in the U.S.
• Unlimited PTO & 10 Holidays – So you can relax and recharge.
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.