Developer Support Programmer

CD PROJEKT RED is seeking a Developer Support Programmer to assist with supporting AAA titles and backend services, focusing on DevOps and pipeline tools.

Location: Canada

Salary: $63,200–$104,900

Responsibilities

• Act as the first point of contact for developers' questions, technical problems, and help requests related to DevOps services and pipeline tools.
• Resolve common issues independently and escalate complex issues.
• Support teams through features, prototypes, and communication across the full technology stack.
• Create, maintain, and share documentation to improve team efficiency.
• Support teams via knowledge-sharing and proactive guidance.
• Report on dev and live service problems, incidents, and areas for improvement.
• Collect and analyze user feedback for recurring issues.

Requirements

• Minimum 2 years experience in technical support/IT, DevOps, or software engineering.
• Hands-on experience with ticketing systems, knowledge bases, or live service operations.
• Understanding of software development processes, version control systems (Perforce/Git), and build/deployment pipelines.
• Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services.
• Troubleshooting and problem-solving skills across diverse tech stacks.
• Great communication skills to explain technical issues clearly.
• User-focused mindset with patience and empathy.
• Ability to prioritize tasks and manage multiple requests with frequent context switching.

Benefits

• Company-paid medical healthcare (dental, vision, and mental).
• Free mental health support, including counseling and webinars.
• Paid leave — 26 days of vacation, 10 sick days, and 12 holidays.
• RRSP with employer matching.
• Lifestyle Spending Account (LSA) – $100/month for wellness and home office needs.
• Menstrual leave for employees who menstruate.
• RED Parents Network support for working parents.

Additional Information

• Originally posted on Himalayas