Digital Service Advisor

Westland Express Insurance Services Limited is seeking a RIBO licensed Personal Lines Digital Service Advisor to support clients with insurance needs remotely within Ontario. The role involves technical insurance knowledge, customer service, and problem-solving skills.

Location: Ontario

Salary: $45,600 to $57,000 per year

Responsibilities

• Communicate with prospects and clients to determine and provide the best possible coverage, protection and customer service
• Build and maintain strong client relationships through proactive contact via email and phone
• Develop new business opportunities by binding new policies, securing expiry dates and cross and up-selling personal insurance products
• Support clients in the claims process
• Manage and review policy renewals in a timely basis in order to maintain high levels of client retention
• Collaborate with co-workers and managers to develop positive and effective office procedures
• Perform all other tasks as prescribed by management to ensure the best customer service for prospects and clients

Requirements

• RIBO license mandatory
• Minimum 2-year brokerage based personal insurance experience
• Strong knowledge of personal lines insurance products and coverages
• Commitment to professional development including obtaining CAIB or CIP designation
• Ability to work on a rotating schedule – no weekends

Benefits

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Inclusive culture with diverse backgrounds
• Total rewards program supporting financial, physical, and mental health
• Flexible paid Values Days
• Paid Volunteer Days

Additional Information

• Position is fully remote within Ontario.
• Expected compensation range is $45,600 to $57,000 annually.
• The role involves supporting and advising clients on insurance policies, building relationships, and developing new business.