Director, Enterprise Support

Backblaze is a leading object storage company in the open cloud movement, serving over 500,000 customers worldwide with innovative cloud storage solutions. They are seeking a Director, Partnerships & Ecosystem to lead and develop their enterprise support team, ensuring excellent support for strategic customers and scaling operational capabilities.

Location: Remote (US)

Salary: $160,000 - $175,000

Responsibilities

• Lead and develop the team of 7–8 Technical Account Managers, investing in their growth and performance.
• Own enterprise customer outcomes by partnering with Sales, Customer Success, and Product teams to deliver excellent, proactive support.
• Scale the operating model by building delivery frameworks, workflows, and service standards to support growth.
• Drive operational performance through KPIs, reporting, and feedback loops for leadership visibility.
• Build for scale by identifying tooling, automation, and process improvements to increase capacity and consistency.
• Work cross-functionally with Engineering, Product, and Sales to resolve escalations, influence roadmap, and represent the enterprise customer voice.
• Partner with senior leadership to turn team expertise into repeatable, trainable processes to elevate support quality.

Requirements

• Operations background with experience scaling a service delivery function.
• People leadership experience managing technical teams, with a focus on development and retention.
• Enterprise experience working with large, complex customers and understanding their expectations.
• Process builder capable of creating scalable structures without bureaucracy.
• Cross-functional influence skills to align Engineering, Product, Sales, and Customer Success teams.
• Data-oriented mindset with experience building reporting frameworks and presenting operational metrics.
• Comfort with ambiguity, thriving in fast-moving environments, and making sound judgments under pressure.

Benefits

• Healthcare for family, including dental and vision.
• Competitive compensation and 401K.
• RSU grants and ESPP program.
• Flexible vacation policy.
• Maternity & paternity leave.
• MacBook Pro and workstation stipend.
• Childcare bonus, fertility support.
• Learning & development programs.
• Commuter benefits.

Additional Information

• The position offers a base pay range of $160,000 - $175,000.
• Backblaze values diversity, equity, and inclusion, and is an Equal Opportunity Employer.