Disability Case Manager

A role for healthcare or insurance professionals to support plan members across Canada through disability and recovery case management, emphasizing empathy, critical thinking, and measurable outcomes.

Location: Remote Canada

Salary: $51,975.00 CAD - $86,625.00 CAD

Responsibilities

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
• Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner.
• Assessing claims based on contractual, medical, and vocational barriers.
• Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners to drive cases to a successful return to work or job resolution ready.
• Writing letters to communicate pertinent benefit related information based on analytical reasoning.
• Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions.

Requirements

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required.
• A college or university degree in a healthcare program or equivalent work experience is considered an asset.
• Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• A background in a health-related field is advantageous.
• Comfortable and skilled in handling both incoming and outgoing calls.
• Excellent organizational and prioritization skills are critical for handling diverse tasks.

Benefits

• Opportunity to learn and grow your career.
• Flexible environment supporting well-being and inclusion.
• Support in shaping your future as part of a global team.
• Wide array of customizable benefits including health, dental, mental health, vision, disability, life and AD&D insurance, wellness benefits, employee/family assistance plans, retirement savings plans, and paid time off.

Additional Information

• This is an ongoing hiring initiative for current and future vacancies.
• The salary range is between $51,975.00 CAD and $86,625.00 CAD, with potential incentive programs.
• Applicants outside primary location should contact hr@manulife.com for salary range details.