ESS Team Analyst

This role involves activities related to the installation, configuration, operation, and maintenance of systems hardware/software and infrastructure, with a focus on enterprise scheduling services and technical support.

Location: Clanton, Alabama, United States of America

Salary: $89,600.00 - $149,300.00 Annual (USD)

Responsibilities

• Respond to and resolve Service Desk escalations based on outcome of previous incidents.
• Create/document procedures for work orders and request-based tasks.
• Respond to and resolve identified technical incidents requiring problem-solving; analyze and isolate the issues.
• Use diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards.
• Schedule maintenance changes to reduce operational risk.
• Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts.
• Complete evening and weekend responsibilities as scheduled.
• Initiate, create and document procedures for maintenance tasks and other needs to serve as a reference source.
• Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Requirements

• Minimum of 8 years’ higher education and/or work experience.
• Prior experience reading and digesting technical information.
• Detail-oriented.
• Strong written and verbal communication skills.
• Prior experience communicating technical information within a team and to immediate manager.
• Strong customer focus, including ability to manage customer needs and multiple work priorities.