Field Case Manager - 12-month contract

The Field Case Manager (FCM) plays a vital role in guiding patients, healthcare providers, and program partners throughout the patient’s journey on medication. Working primarily from a dedicated home office, the FCM also visits healthcare professionals and clinics as needed, offering a balance of remote work and meaningful in-person connections.

Location: Remote (Canada)

Salary: $67,000 CAD - 102,960 CAD

Responsibilities

• Serves as the primary contact for physicians.
• Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area.
• Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes.
• Reviews patient charts and ensure completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals.
• Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement.
• Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices.
• Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in-clinic and remote care, and proactively identify and address areas for quality improvement.
• Other duties as assigned.

Requirements

• Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills.
• Knowledge of public or private third-party reimbursement arena.
• Bilingualism is an asset (requirement for province of Quebec).
• Previous Case Manager experience is an asset.

Benefits

• We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. This includes medical, dental, and vision care, support for working families, backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, mentorship programs, employee resource groups, volunteer activities, and more.

Additional Information

• This is a full-time, 12-month contract role.
• The role requires a valid, non-expired, unrestricted driver’s license and a car.
• Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies.
• The successful candidate will have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.