Forward Deployed Engineering – Build Manager

ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team partners with strategic customers to develop and deliver enterprise AI solutions that address mission-critical challenges, aiming to accelerate business outcomes and build reusable AI-native solutions.

Location: United Kingdom

Responsibilities

• Work seamlessly with software engineers, product managers, product designers, and customers to deliver intelligent systems using AI.
• Collaborate directly with customers to co-innovate AI solutions tailored to their needs.
• Develop trusted relationships with internal and external stakeholders to drive build objectives and optimize delivery.
• Drive large-scale, cross-functional AI software development on condensed timelines.
• Organize complex problems into milestones, deliverables, and success criteria, translating business objectives into execution strategies.
• Anticipate and remove obstacles that slow down or prevent build objectives, especially on AI/ML deployment.
• Help manage risks, dependencies, and escalate impediments, including AI release requirements.
• Drive process improvements and create documentation to promote best practices, using automation.
• Coordinate daily activities to deliver solutions on time and create transparency through reports and dashboards.
• Seek continuous growth through feedback and collaboration.

Requirements

• 10+ years of project/program management experience in mid/large size software development companies.
• Solid understanding of SDLC and release management practices in cloud-based SaaS organizations.
• Prior experience delivering AI or intelligent workflow solutions at scale with proven customer impact.
• Familiarity with AI governance, compliance, and enterprise security practices.
• This role includes occasional travel.