Fully Remote CSR Job - Live Chat Assistant Wanted - Training Included

As a Live Chat Operator, you will manage real-time online conversations via the school’s website and platforms, ensuring a warm, helpful, and professional digital presence. You'll play a vital role in providing accurate information, answering questions, and directing inquiries to the appropriate departments. This position requires strong written communication skills and a positive, team-oriented attitude.

Location: Remote (US)

Responsibilities

• Respond promptly and professionally to live chat messages on our website
• Answer general questions about school programs, admissions, campus life, and events
• Provide accurate information and direct complex inquiries to the appropriate departments
• Maintain a friendly, helpful, and inclusive tone in all written communication
• Log conversations and frequently asked questions for internal team use
• Collaborate with the Communications and Admissions teams to stay updated on current events and messaging
• Ensure a warm and professional digital presence during all interactions
• Stay organized and manage multiple conversations simultaneously
• Learn and adapt to new software tools as required