Garnishment Specialist I

The Garnishment Specialist I is responsible for ensuring accurate and timely wage garnishment payments for customers' employees, working within service level deadlines, analyzing legal orders, and resolving processing automation failures. The role requires strong attention to detail, analytical skills, and the ability to work efficiently with minimal phone interactions.

Location: Remote (US)

Responsibilities

• Review and set-up for all garnishment orders including preparation of orders and correspondence for scanning.
• Maintain garnishment rules in payroll system including research and testing with Sr. Payroll Systems Support Specialist to determine proper withholding from employee wages according to state rules and garnishment type.
• Write, review and process reports to automate answer letters and interrogatory responses.
• Maintain garnishment screens by entering applicable start and stop dates for each order in a timely manner according to information contained within order and applicable deadlines.
• Answer and resolve payroll and garnishment questions to provide accurate information in a timely and concise manner to courts, agencies, and employees.
• Interact with various departments within and outside the company to answer questions and resolve issues (external contacts include check collection agencies, courts, lawyers).
• Process lump sum payments and interact with agencies to determine amount to be withheld for quarterly and annual bonus payments and all other lump sum payments.
• Work on special projects as assigned including account reconciliations, accruals and journal entries as well as cross train with other team members.

Requirements

• General knowledge of payroll functions and processing, including bookkeeping, payroll tax, fringe benefits and garnishments.
• Proficient use of PC spreadsheet applications.