Healthcare Virtual Assistant Athena EMR Experience

Snapscale is seeking a highly skilled Healthcare Virtual Assistant to support day-to-day U.S. clinic operations in a remote setup, ensuring a seamless patient experience. The role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes, especially with Athena EMR.

Location: Remote

Responsibilities

• Verify patient benefits and insurance coverage accurately and efficiently
• Reactivate past patients and maintain engagement through consistent follow-ups
• Handle inbound calls and assist patients with inquiries professionally and empathetically
• Conduct appointment confirmations, reminders, and outbound follow-ups
• Schedule and reschedule patient appointments using Athena EMR
• Maintain and update patient records in Athena EMR
• Perform medical chart scrubbing to ensure accuracy and completeness of patient data
• Process and manage prior authorizations following payer and clinic guidelines
• Handle prescription refills in accordance with clinic protocols
• Audit laboratory results and follow up on missing or pending reports
• Support monitoring and coordination of clinic workflows in a remote setting, including virtual systems and tools

Requirements

• Minimum 6 months to 1 year of hands-on experience with Athena EMR
• Experience working with US based clinics and/or health insurance providers
• Experience in insurance verification, patient coordination, and inbound call handling
• Experience in medical chart scrubbing and prior authorization processing
• Experience in refill processing, lab result auditing, and follow-up coordination
• Medical billing and coding experience is an advantage
• Strong written and verbal English communication skills
• Highly organized, detail-oriented, and self-motivated for remote work
• Must have a stable internet connection and a dedicated quiet home workspace